89bt Privacy Policy

1. Introduction & Scope of Policy

89bt ("we", "our", "platform") provides a safe, transparent, and trustworthy online gaming service for users in Bangladesh. We take the privacy of our users seriously and are committed to ensuring the security of your personal information.

This privacy policy explains how 89bt collects information from users through its platform, how that information is processed, the purposes for which it is used, how it is shared with third parties, and matters relating to your rights. This policy applies to the 89bt website, mobile platform, and all associated services.

Our services are available only to individuals aged 21 or older. Registration or use of the platform by minors is strictly prohibited.

2. What Information We Collect

89bt collects user information in various ways. The categories of information collected are listed below:

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current residential address
• Password (stored in encrypted form)

2.2 Financial & Transaction Information

• bKash, Nagad, or Rocket account number
• Bank account number and branch details (for bank transfers)
• Deposit and withdrawal transaction history
• Bonus usage and balance information

2.3 Technical & Usage Information

• IP address and browser type
• Device identity (device ID, operating system)
• Site access times and activity logs
• Cookie and session data
• Referrer URL and page navigation data

2.4 Gaming Activity Information

• Game play history and bet amounts
• Win and loss records
• Information about preferred game categories
• Responsible gaming limit settings

3. Methods of Information Collection

89bt collects your information in the following ways:

3.1 Direct Collection

You provide information to us directly during the registration process, when verifying your account, when managing transactions, and when contacting the support team.

3.2 Automatic Collection

When you use our platform, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information is used primarily to improve site performance and ensure security.

3.3 From Third Parties

Certain information may be received from payment processing partners (bKash, Nagad, Rocket) and identity verification agencies. This information is used solely to confirm legitimate transactions and prevent fraud.

4. Use and Purpose of Information

89bt uses your information only for the legitimate purposes listed below:

• Service Delivery: Managing accounts, activating gaming services, and processing transactions.
• Identity Verification: Confirming account ownership and preventing fraudulent activity.
• Financial Security: Complying with anti-money laundering (AML) regulations and identifying suspicious transactions.
• Customer Support: Processing support requests, resolving complaints, and troubleshooting technical issues.
• Responsible Gaming: Identifying patterns of harmful gaming behaviour and providing assistance.
• Platform Improvement: Analysing user experience to improve service quality.
• Legitimate Communication: Sending necessary notifications about important policy changes, security updates, and account matters.
• Legal Obligations: Complying with applicable laws and regulations and responding to requests from relevant authorities.

5. Sharing & Disclosure of Information

89bt never sells your personal information to third parties. However, information may be shared in a limited manner in the circumstances described below:

5.1 Service Partners

The minimum necessary information is shared with trusted partners for core service operations such as payment processing, identity verification, software providers, and technology services. These partners are contractually obligated to maintain standards comparable to our privacy policy.

5.2 Legal Requirements

We may be legally required to disclose information when necessary to comply with a court order, a lawful request from a law enforcement agency, or applicable law.

5.3 Fraud Prevention

89bt reserves the right to notify the relevant authorities if fraudulent activity, money laundering, or other illegal conduct is suspected.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify users in advance in such circumstances.

6. Security of Information

89bt maintains industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers between the website and servers are protected by the highest level of SSL encryption.
• Password Hashing: Your password is never stored directly; it is hashed using strong cryptographic algorithms.
• Access Controls: Only authorised staff have access to specific information required to carry out their designated responsibilities.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Data Backup: Important information is backed up in a secure, encrypted state.

Please note that no method of transmitting information over the internet or storing it electronically is completely secure. We make every commercially reasonable effort to provide the highest level of protection, but absolute security cannot be guaranteed.

7. Cookie Policy

89bt uses cookies to improve the performance of its services. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic functionality of the platform. They cannot be disabled.

7.2 Performance Cookies

These cookies are used to analyse how much various pages of the site are being used in order to improve service quality. They do not collect any personally identifiable information.

7.3 Functionality Cookies

These are used to remember your preferences (such as language preference) and to provide a personalised experience. You can control these cookies through your browser settings.

8. Data Retention Period

89bt retains your information for as long as necessary to provide the service or as required to fulfil legal obligations:

• Account Information: For as long as the account is active and for a defined period after it is closed.
• Transaction Records: Retained for the period prescribed under financial regulations.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
• Support Communications: Kept for reference for a defined period after a complaint is resolved.

Information may be retained for an extended period if required for legal obligations, dispute resolution, or policy enforcement.

9. User Rights

As a user of 89bt, you have the following rights:

9.1 Right of Access

You may request to know what information we hold about you. If you submit a request through the support team, we will respond as soon as possible.

9.2 Right to Rectification

If information on your account is incorrect or incomplete, you may request a correction. Information will be updated after identity verification.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to fully delete information that is required to meet legal obligations.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, particularly when the accuracy of the information is disputed.

9.5 Withdrawal from Marketing Communications

You may request at any time to opt out of receiving promotional emails or messages. However, important notifications relating to your account and services will continue to be sent.

10. Protection of Minors' Information

89bt's services are for individuals aged 21 or older only. We do not knowingly collect information from any minor. If a minor has registered on our platform, please notify the support team immediately. We will close that account and delete the associated information as soon as possible.

11. Third-Party Links & Services

The 89bt platform uses third-party payment gateways (bKash, Nagad, Rocket). These external services have their own privacy policies and we are not responsible for their information processing practices. You are advised to read the privacy policy of the relevant service before making a transaction.

12. Policy Changes & Updates

89bt reserves the right to amend this privacy policy from time to time. If any significant changes are made, we will notify users in the following ways:

• A clear notice will be displayed on the platform
• A notification will be sent to the registered email address
• The date of the update will be noted on this page

If you continue to use the platform after a change, you will be considered to have consented to the new policy. If you do not agree to a policy change, you may request that your account be closed.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

We will review your request and respond as soon as possible. 89bt always gives the highest importance to user privacy and is committed to earning and maintaining your trust.